What are your hours and pickup process?

Walk-in hours are 07:00–19:00 daily. Arrive with your order number or WhatsApp confirmation and a valid ID for warranty claims.

Do you offer warranty?

We handle manufacturer defects on a case-by-case basis. Qoosh has a no-returns policy; warranty remedies depend on the manufacturer.

Which couriers do you use?

We partner with ParcelPoint Kenya (smart lockers), DHL Express Kenya and Lilly Parcel Services for nationwide delivery and pickup.

Can I pay with M-Pesa?

Yes — M-Pesa and card payments are supported at checkout. Cash or card is accepted at pickup when applicable.

Support & Pickup — fast help at the Qoosh Hub

Book a repair, schedule pickup, or get 24‑hour remote help. Walk in: Qoosh Hub, Gilgil — 07:00–19:00 daily. Call/WhatsApp: +254724828145.

Delivery in 24H Products with Warranty Walk-in 07:00–19:00

Gilgil hub exterior and friendly counter — pickup and in-person service available daily.

Installation & Setup

Office networks, printers, power systems and home-office setups — we install and configure so you can focus on work.

Onsite setup (Gilgil & Nairobi)
Remote provisioning
Post-installation follow-up

Book installation

Repairs & Diagnostics

We diagnose faults, give clear repair options, and handle manufacturer-defect warranty cases where applicable.

Screen, battery, board-level, printer repairs
Warranty triage and repair estimates

Book repair

24‑Hour Remote Support

Fast remote help for software, setup, and troubleshooting — chat or schedule a remote session.

Account setup, software installs
Printer & network troubleshooting

Request remote support

Schedule a pickup, repair or installation

We’ll confirm via WhatsApp or phone.

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Pickup & Hub details

Qoosh Hub — Mwitumberia Centre, Gilgil Town (Near Gilgil-Nyahururu Junction, off Nakuru‑Nairobi Highway). Walk-in hours: 07:00–19:00 daily.

Pickup process: arrive with order number or show WhatsApp confirmation. Bring valid ID for warranty claims.

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Delivery in 24H

Nationwide delivery; smart locker pickup via ParcelPoint; DHL & Lilly partners.

Shipping details

Warranty & Repairs

Manufacturer defect coverage handled case-by-case. No returns policy — see policies.

Policies

Payments

Pay by M‑Pesa or card at checkout. Cash/Pay on pickup supported.

Payment info

Frequently asked questions

Use the booking form on this page or message us on WhatsApp. Bring proof of purchase for warranty.

Walk-in 07:00–19:00 daily. Arrive with order number or WhatsApp confirmation and ID for warranty claims.

Manufacturer defects only; handled case-by-case. Qoosh operates a no-returns policy.

ParcelPoint Kenya, DHL Express Kenya and Lilly Parcel Services; smart lockers available in Nairobi.

Yes — M‑Pesa and card payments are supported at checkout. Pickup supports cash where applicable.

How to prepare your device for servicing

Backup your data to cloud or local storage.
Remove SIM and SD cards to protect your personal media.
Provide passwords or create temporary access for technicians.
Include chargers and label accessories.
Bring proof of purchase and valid ID for warranty cases.

How pickup works (in 3 steps)

Order online and choose pickup at Qoosh Hub.
We send a WhatsApp confirmation with order number.
Collect at the Hub with order number and ID.

Still need help?

Contact us directly — we’re available online 24 hours and at the Gilgil hub daily.

Open WhatsApp Call now

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Email: benkush86@gmail.com